Refund policy
Returns
In accordance with UK and EU consumer protection regulations, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
The return window of 14 days starts from the day you receive the final item of your order.
To be eligible for a return, your item must be unopened, unused and in its original packaging. We would require proof to validate any claims on damaged products. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@suswellbeing.com.
If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@suswellbeing.com
Can I cancel my order?
Yes. You can cancel your order at any time before it is fulfilled and dispatched. You can do this by emailing our customer support team at info@suswellbeing.com. If your order has already been fulfilled and is in transit, it cannot be cancelled mid-delivery.
Damages and issues
If your item arrives damaged, defective, or faulty, you are entitled to a replacement or a full refund free of charge. We would require proof to validate any claims.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We offer refunds if the product is returned within our 14 day return policy, only on unopened and unused products. We also offer refunds on faulty products but not on products that are damaged by the customer. We would require proof to validate any claims before actioning a refund. Your original standard shipping charges will be fully refunded if the entire order is returned within our 14-day window.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@suswellbeing.com.
All returns are monitored to avoid misuse or abuse of our return policy.
For any more information, please email info@suswellbeing.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.